While I know that I’m a perfectionistic, detail-oriented person, I certainly don’t expect to have this pointed out by complete strangers.
Niel and I recently made a rather large purchase, which in the past month seems to have undergone more than the usual expected wear and tear. With us having paid as much as we did, I was not happy about all the scratches and discoloration. I figure if it wore this much in the first month, what will it look like a year from now?
So we took it back to the store to find out what could be done. After much discussion with the store clerk and then the manager, our options were laid before us:
- They could repair the item at no charge. This, to me, wasn’t really a solution as the damage would continue again after the repair.
- We could exchange the item for something else. But after much looking, we weren’t really happy about any of the other available items.
- We could return it for a full refund. As I love our purchase, I would have been disappointed to have to go this route.
Then the manager offered a fourth solution. She looked me right in the eye and said:
Niel, my knight (without the armor), rose to my defense and dealt a hand of rudeness right back at her.
Anal? You betcha!
OH MY GOSH!! how rude. i would have been livid…
p.s. did you get my email re: the arbonne stuff?? just wanted to make sure you got it. i know, we’ve all been busy… :-)
By: bethany on December 22, 2006
at 12:11 am
WOW. In New York, I guess. :) Although I’ve never been there. I did have a table the other day who said they had never had service like what I gave them. They were from New York. “People in New York just aren’t this friendly.” Well, it takes all kinds, I guess. But I do like nice people.
By: annie on December 22, 2006
at 1:25 am
How mean. And way to go Niel! That was totally out of line - you should be able to expect quality for what you pay for. “Shame” :)
By: danielle on December 22, 2006
at 1:29 am
Customer service just isn’t what it use to be….sorry friend! I am glad that Niel had a few words for her…and I would have loved to be a fly on the wall! :)
By: Charlene on December 22, 2006
at 3:39 am
yes, she should have kept that fourth option to herself, eh? wow.
By: Amy on December 22, 2006
at 5:47 pm
You go Niel! Can’t believe that there is such rude people out there, and that over the festive season. Shame, my friend! dunno what i would’ve done…or said.
By: Melissa on December 23, 2006
at 12:04 am
You guys should hear all the “anal” jokes flying around the house now! Alece is a really good sport! We love you, MG!
By: Diane on December 23, 2006
at 2:45 am
Thanks for all the support, friends! Glad to know I wasn’t the only one furious with the manager! And YES — there have been LOTS of “anal” jokes flying around our house this week!
By: Alece on December 23, 2006
at 5:44 am
anal is such a harsh word …why would anybody make joke’s with that…does any body knows where the saying started?
By: Anonymous on December 23, 2006
at 7:37 pm
Hey Kitty- how’d things get resolved? I CAN’T believe a manager had the nerve to say that…
By: Amy on December 24, 2006
at 4:03 pm
Awesome.
By: Natalie on December 26, 2006
at 12:09 am
HO.LY.CR.AP.
!!!!!!!!!!
By: Brandy on September 11, 2008
at 5:17 pm
i KNEW you’d enjoy that. i KNEW it!
By: alece on September 11, 2008
at 5:17 pm
That is obnoxious!
By: Anna on September 11, 2008
at 7:21 pm
I would NEVER walk into that store ever again.
When my kids use this word I cringe. I don’t know why but it bugs me to no end HA!!!
My son is my perfectionist and he at 15 would have gotten in her face and looked her the eye and said I want what I want now….
Me?? I would have back up baby… way back!!
By: Heidi on September 11, 2008
at 7:42 pm
yeah… i was horrified! but…
:shrug:
By: alece on September 12, 2008
at 11:38 pm